{"id":33568,"date":"2025-01-24T18:12:41","date_gmt":"2025-01-24T17:12:41","guid":{"rendered":"https:\/\/fos.consulting\/?page_id=33568"},"modified":"2025-01-28T11:48:52","modified_gmt":"2025-01-28T10:48:52","slug":"mantenimientos","status":"publish","type":"page","link":"https:\/\/fos.consulting\/en\/mantenimientos\/","title":{"rendered":"Mantenimientos"},"content":{"rendered":"<div id=\"fws_69e064d18718d\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69e064d187f1f\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col child_column padding-2-percent inherit_tablet inherit_phone\"   data-padding-pos=\"right\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<h2>Gold Maintenance<\/h2>\n\t<\/div>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>Designed for those companies that need a high level of <strong>comprehensive coverage<\/strong> and a <strong>high degree of support<\/strong>You'll get the most advanced features of the Diamond plan, without reaching the most advanced features of the Diamond plan, but guaranteeing a complete, reliable support with optimal response times. With Gold, you will get <strong>preventive maintenance<\/strong>, <strong>priority assistance<\/strong> y <strong>essential updates<\/strong>all focused on keeping your systems in top shape and your business up and running.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<h4><strong>Assistance<\/strong><\/h4>\n<ul>\n<li><strong>Call Centre <\/strong>from Monday to Sunday, from 09:00 to 22:00<\/li>\n<li><strong>Attention via WhatsApp, Telegram and Email<\/strong>integrated in our support centre<\/li>\n<li><strong>Help Desk<\/strong> with SLA (Service Level Agreement) reporting, which provides transparency and continuous measurement of our response times.<\/li>\n<\/ul>\n<h4><strong>Updates<\/strong><\/h4>\n<ul>\n<li><strong>Updates<\/strong> to keep your systems up to date.<\/li>\n<\/ul>\n<h4><strong>Database Management<\/strong><\/h4>\n<ul>\n<li><strong>Master data consulting<\/strong>We guide and train you to maintain your database.<\/li>\n<li><strong>Data alignment<\/strong> and massive product changes for large catalogues or modifications in excel.<\/li>\n<\/ul>\n<h4><strong>Hardware<\/strong><\/h4>\n<ul>\n<li><strong>Peripheral support<\/strong> (Glory, dataphones, etc.), covering not only the main system but also ancillary devices.<\/li>\n<\/ul>\n<h4><strong>Proactive Maintenance<\/strong><\/h4>\n<ul>\n<li><strong>Daily backups <\/strong>of the database with Team Viewer Backup.<\/li>\n<\/ul>\n<h4><strong>Training<\/strong><\/h4>\n<ul>\n<li>Access to our <strong>HELP CENTRE<\/strong>with up-to-date resources.<\/li>\n<li><strong>Continuous training plan<\/strong> with online calls for new functionalities.<\/li>\n<\/ul>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone\"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<h2>Diamond Maintenance<\/h2>\n\t<\/div>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>It is our service of <strong>top category <\/strong>for the best restaurants and the most <strong>complete<\/strong> for those who demand <strong>excellence<\/strong>, <strong>speed<\/strong> y <strong>full coverage<\/strong> in all critical areas of your business. This plan is designed to provide a comprehensive <strong>virtually uninterrupted<\/strong>with a focus on <strong>proactive<\/strong> y <strong>multidisciplinary<\/strong>ensuring that your Agora system and its components operate stably and with optimal performance.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<h4><strong>Assistance<\/strong><\/h4>\n<ul>\n<li><strong>Priority Telephone Assistance<\/strong> Monday to Sunday, 09:00 to 04:00 (almost 24 hours)<\/li>\n<li><strong>Attention via WhatsApp, Telegram and Email<\/strong>integrated in our support centre<\/li>\n<li><strong>Help Desk<\/strong> with SLA (Service Level Agreement) reporting, which provides transparency and continuous measurement of our response times.<\/li>\n<\/ul>\n<h4><strong>Updates<\/strong><\/h4>\n<ul>\n<li><strong>Updates<\/strong> to keep your systems up to date.<\/li>\n<li><strong>Comprehensive upgrade plan<\/strong> which encompasses operating systems, device firmware and other critical components.<\/li>\n<li><strong>Complete process<\/strong> identification, impact assessment, testing, implementation and verification of each update, ensuring the stability of the system.<\/li>\n<\/ul>\n<h4><strong>Database Management<\/strong><\/h4>\n<ul>\n<li><strong>Master data maintenance<\/strong>ensuring its integrity and coherence.<\/li>\n<li><strong>Data alignment<\/strong> and massive product changes for large catalogues or modifications.<\/li>\n<li><strong>Changes on demand<\/strong>with the flexibility to adapt to the particular needs of your operation.<\/li>\n<\/ul>\n<h4><strong>Hardware<\/strong><\/h4>\n<ul>\n<li><strong>Replacement equipment within 24 working hours<\/strong>This reduces downtime to a minimum in the event of a breakdown.<\/li>\n<li><strong>Displacement of a technician<\/strong> to the installation site (Community of Madrid), speeding up the resolution of critical problems.<\/li>\n<li><strong>Peripheral support<\/strong> (Glory, dataphones, etc.), covering not only the main system but also ancillary devices.<\/li>\n<\/ul>\n<h4><strong>Proactive Maintenance<\/strong><\/h4>\n<ul>\n<li><strong>Real-time monitoring<\/strong> of the premises' devices and core services (SQL Server, Agora Service, etc.).<\/li>\n<li><strong>Contingency plan<\/strong> y <strong>disaster recovery<\/strong>with the assurance that your data and systems will be protected against incidents.<\/li>\n<li><strong>Daily backups <\/strong>of the database with Team Viewer Backup.<\/li>\n<\/ul>\n<h4><strong>Training<\/strong><\/h4>\n<ul>\n<li>Access to our <strong>HELP CENTRE<\/strong>with up-to-date resources.<\/li>\n<li><strong>Continuous training plan<\/strong> with online calls for new functionalities.<\/li>\n<li><strong>Specialised consultants<\/strong> in database management, <strong>system integrations<\/strong> y <strong>digitisation of processes<\/strong>.<\/li>\n<\/ul>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e064d189ab5\"  data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"2%\"  class=\"wpb_row vc_row-fluid vc_row  top_margin_2pct\"  style=\"padding-top: calc(100vw * 0.02); padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark center\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t<div class=\"nectar-3d-transparent-button\"  style=\"\" data-size=\"jumbo\">\n\t\t  <a href=\"https:\/\/fos.consulting\/en\/nivel-de-servicio-de-mantenimientos\/\" target=\"_blank\" role=\"button\" class=\"\"><span class=\"hidden-text\">View Service Level Agreements (SLAs)<\/span>\n\t\t\t<div class=\"inner-wrap\">\n\t\t\t\t<div class=\"front-3d\">\n\t\t\t\t\t<svg>\n\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t\t<mask>\n\t\t\t\t\t\t\t\t<rect width=\"100%\" height=\"100%\" fill=\"#ffffff\"><\/rect>\n\t\t\t\t\t\t\t\t<text class=\"mask-text button-text\" fill=\"#000000\" text-anchor=\"middle\">View Service Level Agreements (SLAs)<\/text>\n\t\t\t\t\t\t\t<\/mask>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<rect fill=\"#636363\" width=\"100%\" height=\"100%\" ><\/rect>\n\t\t\t\t\t<\/svg>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"back-3d\">\n\t\t\t\t\t<svg>\n\t\t\t\t\t\t<rect stroke=\"#636363\" stroke-width=\"10\" fill=\"transparent\" width=\"100%\" height=\"100%\"><\/rect>\n\t\t\t\t\t\t<text class=\"button-text\" fill=\"#636363\" text-anchor=\"middle\">View Service Level Agreements (SLAs)<\/text>\n\t\t\t\t\t<\/svg>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Mantenimiento Gold Dise\u00f1ado para aquellas empresas que necesitan un nivel de cobertura integral y un alto grado de respaldo, sin llegar a las prestaciones m\u00e1s...","protected":false},"author":159,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-33568","page","type-page","status-publish"],"jetpack_sharing_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/PfY7gm-8Jq","_links":{"self":[{"href":"https:\/\/fos.consulting\/en\/wp-json\/wp\/v2\/pages\/33568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fos.consulting\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fos.consulting\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fos.consulting\/en\/wp-json\/wp\/v2\/users\/159"}],"replies":[{"embeddable":true,"href":"https:\/\/fos.consulting\/en\/wp-json\/wp\/v2\/comments?post=33568"}],"version-history":[{"count":78,"href":"https:\/\/fos.consulting\/en\/wp-json\/wp\/v2\/pages\/33568\/revisions"}],"predecessor-version":[{"id":34028,"href":"https:\/\/fos.consulting\/en\/wp-json\/wp\/v2\/pages\/33568\/revisions\/34028"}],"wp:attachment":[{"href":"https:\/\/fos.consulting\/en\/wp-json\/wp\/v2\/media?parent=33568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}