Wait to be served! Super smart orders for a super cool restaurant!
Did you know that in Madrid there are establishments where you can order and pay from your mobile phone? At Superchulo you don't need to wait for service to order. You arrive, look at the menu on your mobile, choose what you fancy and wait for the waiter to bring you exactly what you ordered.
Thanks to FOS, the Superchulo restaurant now has a modern solution that improves its operational efficiency and offers a contactless experience for its customers, a trend that is here to stay, providing security and convenience to diners.
Agora's Smart Order System allows consumers to scan a QR code, access the menu, place orders, pay from mobile devices and receive the order at their table.
Shall we tell you what it is all about? It is a platform that adapts to each gastronomic offer, allowing customers to interact with the digital menu, select their favourite options and complete the transaction without the need for physical interaction with the staff until their food arrives.
For everything to work perfectly, we had to advise and train the staff to integrate the system into the restaurant's regular operations, configure the platform according to their requirements and offerings and to understand its use in detail so that they can teach the users, although it really is very intuitive!
How was the work?
👉🏻We worked with staff to digitise their menu, ensuring that each dish was well described and visually appealing.
👉🏻Brindamos QR codes to be placed on tables and access areas, making it easier for customers to scan and access the menu.
👉🏻We provided full training to the restaurant staff so that they could help customers use the system and handle any problems that might arise.
🚀Since implementing the Smart Order system, the Superchulo restaurant has seen a significant improvement in speed of service and customer satisfaction. Diners enjoy a smoother and safer experience, while staff can focus on delivering exceptional service.
Check out the cool recommendations they leave at the restaurant
In addition, we work on their digital charter optimising different aspects to facilitate the life of consumers and the team's management of it:
- Multi-language: We facilitate the translation of the menu into different languages, ensuring that all customers can enjoy the experience, regardless of their language of origin, and guaranteeing that the information is always clear and accurate.
- Allergen management: We help to correctly identify and categorise allergens in each dish, offering customers a safe and personalised experience. With our solution, the employees cann update this information in real time in order to comply with regulations and take care of sus diners.
- Self-manageable with real-time changes: We designed an easy-to-use platform, so you can update your menu instantly and without hassle. This allows you to react quickly to changes in dishes or ingredients, keeping your offer always up to date and optimised.
- Possibility of deactivating out-of-stock products in real time: With our technology, they can manage inventory digitally and deactivate products that are no longer available as soon as they run out. This not only optimises the customer experience, but also improves the operational efficiency of the restaurant.
At FOS, we are proud to help businesses like Súperchulo restaurant adapt to new market demands and we are always looking for more!
