CONDITIONS OF SHIPMENT

At fos.systems, we have several shipping options, although we always ship via courier companies. To find out exactly how much your shipment will cost, bear in mind that this will depend on several factors: the destination, the delivery time selected, the amount of the purchase and the weight of the shipment.

Please note that in order for delivery times to be met, you must place your order before the cut-off time. After the cut-off time, the order will be processed the next day, as we are unable to deliver it to the transport company. Please note that the cut-off time depends on the selected transport. If you choose standard shipping the cut-off time is 17h and if you choose express shipping the cut-off time is 14h.

Orders paid by bank transfer will not be effective until we receive the amount of the transfer in our current account. With all other methods of payment, the order will begin to be prepared immediately. If the order is urgent, we recommend not to use bank transfer as a payment method.

Whenever you place an order with fos.systems, we will inform you by email when the order has been dispatched. We will also monitor the delivery and contact you if there are any problems. That is why we ask you to provide us with a telephone number during the ordering process.

TIME AND DAY OF DELIVERY

Please note that transport companies only work from Monday to Friday. They do not deliver on Saturdays or, of course, Sundays or public holidays. In addition, when we give you approximate delivery dates, we do not take into account whether it is a local or regional holiday at the destination; we only consider national and local holidays at the place of origin.

We cannot guarantee a delivery time. Transport companies will be able to deliver during the agreed day before 20:00. However, an approximate time may be indicated, which the company will try to meet, but is not obliged to do so. If you cannot be reached, the transport company will try a second delivery agreed with you. If after the second attempt you are not located, you must pick up the order at the transport company's facilities.

 

UNDELIVERED ORDERS

If an order is shipped and cannot be delivered for reasons attributable to the customer, the amount paid for shipping costs will not be refunded, and the customer will have to pay again other shipping costs for the reshipment of the goods.

 

LIABILITY FOR DEADLINES AND CARRIER

Delivery times are approximate and cannot be taken as a guarantee, although we generally meet them for 90% of orders. In exceptional cases, we reserve the right to change the transport company with which we will send you the package, but always maintaining the transit times.

The liability of fos.systems is limited in cases of force majeure (strikes, adverse weather conditions preventing normal traffic by land, sea or air, etc.). In these cases, orders will be delivered as soon as possible, and the deadlines indicated above will not apply.

 

REGISTRATION AND YOUR FOS.SYSTEMS ACCOUNT

In the purchase process we offer you the possibility of joining fos.systems by registering and creating an account. By registering your identification and shipping details you will be able to speed up the process in subsequent purchases by simply selecting one of the shipping addresses that you can store, and you can create several, modify them, delete them or enter new ones.