Imagine a hotel where every detail of the guest experience flows seamlessly, where technology not only improves operational efficiency, but also eliminates errors and optimises guest satisfaction. At FOS, we've gone a step further to make this possible with our new integration between point-of-sale software, point-of-sales software, and point-of-sales software. Agora and the PMS LEAN. Petit Palace Hotels is the best testimony to what this solution can offer.
In hotels, handling post-check-out consumption, managing pensions (full, half board), and controlling guests' credit limits were tasks that required a great deal of manual work. Imagine that a guest places an order in one of the hotel restaurants and the charge to the room is done manually. If the guest has already checked out, this could result in lost revenue and confusion among staff from the front desk to the restaurant.
These manual processes were not only time consuming, but also increased the risk of errors and loss of revenue due to lost tickets or missed charges.
With the new integration we have implemented in Petit Palace hotels, all this has changed. The combination of the Agora point-of-sale management software with the LEAN PMS allows for real-time, integrated charging with no margin for error. Now, every time a guest checks out in any area of the hotel, the charges are recorded automatically, without the need for manual intervention. If the guest has already checked out, the system recognises this and avoids any errors.
Key Functionalities of Agora-LEAN Integration
- Real Time Room Charges: Charges are made from a screen integrated into Agora, allowing everything to be recorded instantly and without errors.
- Efficient Search: Quickly locate the guest by room number or key, ensuring that charges are allocated correctly.
- Detailed information: From Agora, all relevant guest information can be accessed, including type of board, discounts, companions, and check-in/out dates.
- Real Time Billing: Invoices from passing customers and tips are sent directly to the LEAN PMS in real time.
Since implementing this integration, Petit Palace Hotels has experienced a transformation in its daily operations. Processes are now more streamlined, staff do not need to worry about check-in errors, and guests enjoy a seamless experience from check-in to check-out. This efficiency has not only improved customer satisfaction, but also reduced operational costs and losses due to manual errors.
Do you want the same for your hotel?
Petit Palace Hotels' experience shows that the right technology can make all the difference in a hotel operation. If you want to offer your guests impeccable service, improve the efficiency of your team, and avoid unnecessary losses, this integration is what you need.
Contact us and find out how FOS can help you transform your hotel management with our Agora-LEAN solution. Don't get left behind in the technological evolution of the hotel sector!
