Arzábal Group is celebrating. You don't celebrate 15 years every day and it's a double celebration thanks to the opening of its new restaurant in the stadium. Santiago Bernabeu.
Imagine: direct views of the pitch where the best players in the world play and, meanwhile, you tasting the best of the Arzabalera menu, always based, as they say, on "the best seasonal and market produce but now with unique views of the stadium-" Come on, a culinary show at the level of a Champions League final.
But this time we didn't just come to enjoy football or gastronomic delights, but to play our own game on the technology pitch. The aim? To teach the waiters and waitresses how to master the Agora management system. As if they were the "midfield" that moves the plays, they need to manage everything that happens in the different points of sale of the restaurant, strategically and without mistakes. And we are the coaches!
The Training: Cooking Tactics and Collections!
To start with, we teach the "players" of the Arzábal Bernabéu how to drive Agora on the HP TPVs as if they were the tactical board itself. We know that every move counts, so every command must be precise - no missed passes or lost balls! With AgoraOrders go straight to the kitchen or the bar via printers and monitors, with no risk of confusion. Imagine a perfect pass that ends in a great goal... it's the same here: what you write down, you serve!
Key Plays:
- Table and Diners SelectionAs when choosing the team line-up, here we select tables and assign diners. A good initial training is key to keep things flowing.
- Command ProductsOrdering the dishes is like preparing an offensive play: everything must be coordinated. The waiters can add notes and adapt the orders according to the customers' preferences: someone orders spaghetti without their prawns? No problem, the team learns to include special notes for each dish as the system allows this indication to go straight to the kitchen without confusion.
- Accounts DivisionHere comes the magic! If several diners at a table want to split the bill, Agora makes it easy. It's like dividing the field into zones to cover rivals, only here we split the bills so that each customer pays theirs without drama.
- Move Tables and CollectionsIf a client changes table, the system allows it without any problem. As if you move a key player to another position, the flexibility is total. And when it comes to cashing out, Agora makes everything faster and more accurate, with no miscalculations! The team made sure they understood how to correct any errors in the collection, because as in matches, there can always be unforeseen events.
Time Reduction: Counter Attacking Football!
One of the strengths of the training was to show them how to Agora reduces waiting times. Imagine a fast counterattack, straight to goal: every time an order is taken, it goes directly to the kitchen, without intermediaries. This allows for faster service, higher table turnover and, most importantly, satisfied customers. Because, as in football, rhythm is the key to winning the game, and here we play to win!
The Result: Victory!
The training was a complete success. The managers and waiters of Arzábal Berbabéu They took to the field with all the necessary skills to use the system. Agora efficiently. From order-taking to the checkout process, they now have full control of the restaurant. With their well-trained team, they are ready to provide customers with fast, accurate and flawless service.
So, while the goals are scored on the pitch of the BernabeuInside the restaurant, every dish and every order also finds its own "goal", serving customers with the precision of a luxury pass - a perfect combination of gastronomy and technology!
Thanks to Ágora and HP, everything at Arzábal Bernabéu now flows like a match won from the locker room!
